Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of oppler.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***o –
Took a coupon for half price for 361р. Chose to send from Russia. Was fast shipping with 11.05 and 17.05 have received. Track number. The Courier in the house. It’s working and safe. About the packing… As mentioned before just put in yellow carrying bag, although was requested better package as it is written in the description. The package says nothing about the product, but felt you can if you know, there is, and is not particularly clear. The future better always order delivery in postamaty if possible, anonymous and faster comes. In general, recommend to buy the little things in the economy will be useful;) Ordered from them one more goods, but the China and shipping Postamat. Think there is just the packaging of description.
A***K –
It came by courier in no package. It’s easy to say what’s inside. The store did two different orders at once, hoping that he would send one parcel. So he sent different parcels and other different delivery services. Strange… The thing itself is interesting. Black nice velvet surface, comes in easily. Due to its form, stimulation is very tangible. Sizes smaller than L to start and develop, for use suitable L, there is a sense of filling and presence. However, due to the thin and elongated base, long wearing is problematic, constantly seeks to go out. Perhaps tight underwear or thong will help. Also there is a chemical smell that does not rush to weathered.
S***d –
Item(s) received, looks ok and very soft material, not test them yet.
N***s –
Corresponds to the description
Д***в –
The product corresponds to the description.
A***a –
Balita super powerful
A***r –
Delivery in 3 days in RND. Respect to the store!
A***r –
Delivery in 3 days in RND. Respect to the store! Good quality goods. Recommend.
R***v –
Good quality goods, nice m Container material, comfortable and soft not torn
Х***я –
Very high quality set, much more convenient than ordinary tube, size small for beginners. Vibrator despite its size is quite a significant vibration, has several modes.
Customer –
Delivered very fast
J***n –
Emballage pas discret
Customer –
Everything is super!!!
W***e –
as expected, havent tested vibrations
M***v –
It came in four days at a stop. They turned out to be small, they will be for a change. The vibrator with a bunch of modes the wife kyfit, but it is enough to hear (the dog definitely hears).
V***n –
Excellent material, there is no smell at all, you can start with an average, since the smallest she is like a finger, the wife really liked it. Came in a week about, the vibrator did not use as another much more interesting.