Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of oppler.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
cool, Fast delivery to CZE
L***v –
dfff
Customer –
Arrived in 7 days (istanbul) good quality product fast shipping reliable store
Customer –
Really soft and vibrates a lot lol. Super recommend.
Customer –
Excellent product!
S***r –
The goods are not delivered. The store no problem. money back
S***a –
good
Y***r –
Got shipped a day after the order. It was packaged in a matte plastic bag so you would not be able to notice it at a glance. However, if you pick it up you might be able to notice it if you pay attention to it. The toy itself is put in a see-through bag, inside the matte plastic bag. The toy feels soft. The vibrations weren’t really up to my imagination and it didn’t feel as good as I thought it would. There are no damages on the product so I’m statisfied.
Customer –
wow
Customer –
I arrive faster than expected
C***r –
It just has a vibration, comes with small batteries, good for beginner.
B***a –
Excellent, very soft texture, faint but intense vibration, measure a little small but satisfying, easy cleaning, in the ad is all detailed, very advisable,
G***e –
SHE LIKED IT SO MUCH!!!!
M***a –
I haven’t tried it yet but it’s just like the fato input in the expected time includes batteries
N***r –
very nice
Customer –
Exactly like the picture, works nicely and is flexible, brings including batteries, the only thing that is frightening is the packing, should give the option to come in box.
N***u –
ok
V***a –
Come in 3 weeks in Belarus. Good quality. Working. Who says that does not work, then откутите cap and just remove paper cover. Ord there specifically, so the batteries are not oxidized. Thank you very much!
Customer –
so good feel good!!!
E***a –
ok
P***a –
Works, no battery included Chciałam however pink, and I received black 🙁
Customer –
Came to Spain in 15 days. The store 5 stars for speed and for goods. For future buyers: remove under the cap the paper fuse, then will turn on, it will be put so that the batteries are not oxidized.
C***n –
enjoying it works for every use that I love to use it for looking forward to future use and hope it doesn’t break don’t like the batteries I have to buy but overall good
Customer –
☀️☀️☀️☀️☀️
R***s –
Très bien, bien emballer
Customer –
Class!
Customer –
good
2***r –
Pleasant to the touch and quiet thing
A***r –
Excellent
Customer –
He does his job.
A***r –
Cool toy
Customer –
Everything arrived very well and before the scheduled date.
Customer –
A great thing
G***ò –
Perfect and fast shipment
O***n –
Packaging is minimal, everything is felt, was a clear inside, sadness was ashamed to mail (
Customer –
good product for the cost. I wonder how long it will last. the vibrating is not so powerful but satisfying. the down side is that you have to hold it inside or it will slip out.
I***y –
Blake
Customer –
Good product and works well
C***e –
Fast shipping quality ok it is very stiff by counter
S***r –
Fantastic
Customer –
very satisfied! right fit! vibrates perfectly !!
Customer –
Normul
Customer –
Just as pictured. Will try soon
Customer –
Thank you
L***v –
Ok.
P***g –
it’s beautiful and exactly like in pictures. It received it faster then expected time. I love this product. it’s awesome. it’s fine and good and delivered safe secure and fine . thanks
O***a –
All passed quickly, very high quality. However, order one color, and came to a different
Customer –
It was worth the wait, how in the description, responsible store, always in contact with buyer, I recommend
V***v –
Class! In one word Qualitatively convenient and vibrates.
M***z –
Perfecto
G***y –
good product
Customer –
Use! The batteries are easy to get, very practical and you can move it to where you want
Customer –
Good product
Customer –
Todo great. The product is the same as in the picture. The material is very soft. Already comes with batteries included (you just have to take away the pastic and works)
Customer –
Super fast delivery to the UK, it took only 8 days! Wow! The product looks exactly like the photos, I haven’t tried it yet but it looks well made and good quality. I will definitely order again from this store